The client's existing licence for its insurance claims management system was up for renewal. It was going to be too expensive to make changes to it.
ClaimEZ is a claims handling company. The existing system was well-ingrained in the corporation but had become outdated and costly. There was little opportunity for the functional scope to be adjusted with their previous SaaS solution. They needed a system in their call centres that would let them manage all claims and renewals from their customers.
Recreating and updating a legacy system based on user scoping sessions and documentation.
Reduction of recurring licence fee costs for ClaimEz, due to a non-licence based software model delivered by CoalFace. This model rather than a Software as a Service solution allows for cost-effective amends to scope in the future.
Import of over 4gb of legacy data
Recreation of an existing legacy system